Privacy Policy

This site is operated by Senavia Group Sp. z o.o., registered in Poland. We act as the data controller and process the information below in that capacity.

We collect only what's necessary to contact you and run the service.

1. 01

   Contact form

   Via the form on /contact: your name, email address, phone/WhatsApp number, where you are right now, what you want (stop), what you have in hand if you're coming to Poland, optional timeline and budget range, and your message. We use these only to reply within one business day and to prepare a call/plan tailored to you.

2. 02

   Cookieless measurement and a single functional cookie

   For visit measurement we use Umami, running on our own server: no cookies, no personal data, no IP addresses stored; only anonymous page-view and click counts. Beyond that, a single functional cookie, NEXT_LOCALE, remembers your language (TR or EN). No advertising or tracking cookies.

3. 03

   Server logs

   Standard server-side access logs (IP, browser info, request timestamps) are kept briefly for the technical operation of the site — for abuse detection and error diagnosis. Not used for profiling or identification.

4. 04

   WhatsApp and email channels

   If you message us on WhatsApp, your message and number pass through WhatsApp Business (Meta) infrastructure and are subject to Meta's own privacy terms; if you email us, your message arrives in our mailbox hosted in the European Union. Documents shared on either channel are used only to handle your request.

Our processing relies on the bases set out in GDPR Article 6.

• Pre-contractual steps (Art. 6(1)(b)) — the contact form data is processed to organize the call you've requested.
• Legitimate interest (Art. 6(1)(f)) — server logs for site security, abuse detection, and technical debugging.
• Explicit consent (Art. 6(1)(a)) — the consent checkbox on the contact form.

We do not sell data to advertisers, data brokers, or third-party marketers. Only the processors strictly required to provide the service:

• Resend — to deliver contact-form messages as email (EU data processing).
• Zoho Mail — the provider hosting our mailbox (EU data centre).
• WhatsApp Business (Meta) — only if you message us on WhatsApp.
• Umami — runs on our own server; measurement data goes to no third party.
• Our hosting provider (VPS) — for the technical operation of the site.
• Licensed partners (lawyer, chartered accountant, immigration specialist, sworn translator, virtual office) — only for the step run on your behalf, only with the partner running that step, purpose-limited. No data is passed to partners for marketing.

Messages from the contact form are kept in our business-development archive for 24 months, then deleted. If we move into a contract, the related data is then subject to legal retention periods alongside the contract records.

Documents you give us for a process (ID, passport, contracts, official letters, etc.) are received by WhatsApp, email or a shared folder and shared only with the partner running that step. Client documents are kept for 12 months after the process is complete, then deleted at Senavia and at the partner with written confirmation; earlier on request. Records subject to a legal retention obligation are outside this period.

You always have the following rights regarding your data:

• Access — know what is stored about you
• Rectification — correct inaccurate information
• Erasure — have your data deleted entirely
• Restriction — request that processing be paused
• Portability — receive your data in a structured format
• Objection — object to processing based on legitimate interest

To exercise any of the above rights, just write to info@senavia.pl. We reply within 30 days, free of charge.

If you're not satisfied with how we process your data, you can file a complaint with the Polish data-protection authority: UODO (Urząd Ochrony Danych Osobowych) — https://uodo.gov.pl

If we update this policy, we'll bump the 'Last updated' date on this page. Material changes will be announced on the site.