FAQ
Common questions about living, working, forming a company, or selling in Poland.
From relocation to company formation, from tax to e-commerce — direct answers to the 20 questions we hear most often on a first call, grouped by the four stops.
I'm in Poland
01My residence is expiring — what do I do?
Write today. The renewal application must be filed through MOS on the card's last day at the latest; an application filed after the card has expired is not a renewal. Tell us your card's expiry date and your current situation (employee, student, company owner, family); we build the renewal timeline, clarify the document list and run the application together with the immigration partner. We tell you upfront what rights you have after filing and the travel restrictions; the authority decides. We reply in writing within one business day.
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02Do you help with the residence process?
Yes. We coordinate the residence application: clarifying which documents are needed, tracking appointments and the application, preparing replies to the authority and sending written updates in Turkish throughout. We run the application together with the immigration partner and bring in a lawyer where legal representation is needed. The assessment and decision belong to the immigration office; we are not the decision-maker but the single Turkish-speaking point of contact for the process.
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03What do you provide for accounting?
Monthly bookkeeping, returns and reporting are done by our certified accountant partner. We are the single Turkish-speaking contact between you and the accountant: we track the document flow, pass on their questions in Turkish and write the month-end summary in Turkish. We keep the calendar of Poland-specific obligations such as VAT, JPK and KSeF e-invoicing together. We don't give tax advice; the final word always comes from the accountant.
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04How do you help with tax?
We coordinate the calendar and document flow for Poland-specific tax obligations — VAT and OSS, KSeF e-invoicing, the JPK_V7 report, the annual PIT/CIT return. The returns and the final tax advice come from our certified accountant partner; we are not tax advisers. Questions such as taxation between Turkey and Poland, transfers and invoicing rules we carry to the right expert in Turkish and relay the answer in writing.
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05How is my process tracked?
After the first call you receive a roadmap and timeline of your own, with the owner of every step. Updates come in writing throughout, on WhatsApp or by e-mail; anything said verbally we put in writing and send. When a letter arrives from an authority or a partner has a question, you hear from us within one business day. We agree the frequency together, based on your needs.
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Start a company
06Can I form a company in Poland?
Yes. Turkish citizens can set up a limited liability company (Sp. z o.o.) in Poland; we coordinate the formation documents, the KRS filing, NIP/REGON/VAT-R registrations, the registered address and the bank appointment in Turkish. The notary, legal acts and accounting setup are done by licensed partners (lawyer, certified accountant). A sole proprietorship (JDG) is only open to certain residence statuses (permanent residence, family reunification, a student permit, marriage to a Polish citizen and similar). Details on the Start a company page.
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07Can I form a company without coming at all?
The formation itself, yes: the articles can be signed in S24 with a Polish qualified e-signature (obtained remotely with your passport); if a notarial signature is needed, through a power of attorney to the partner lawyer. Tax registrations, the registered address and the accounting setup can be completed while you are in Turkey. For the bank account you will in practice need to come once; PESEL is obtained on the same visit. The preparation list for a partner in Turkey is on the Start a company page.
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08Can I open a bank account?
For opening a bank account (personal or company) we handle the appointment, the required documents and the explanations the bank will ask for, and accompany you if needed. Approval depends on the bank's own policy and assessment; we cannot guarantee any bank. If refused, we review an alternative bank and the point that was found lacking. A company account is one of the steps of the Start a company process.
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Expand to Europe
09How do I move my company in Turkey to Europe?
The most practical way to take a Turkish business to Europe is very often an EU legal entity in Poland. Formation, the customs union (A.TR) and product compliance, VAT/OSS, logistics and consumer law make up the "EU side"; we run that side through Poland, in Turkish. If you sell products: marketplaces and your own store; if you work B2B: a point of contact in Poland. Details on the Expand to Europe page.
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10What do you do for e-commerce?
For selling on Allegro and Amazon (.pl/.de) our Turkish-speaking team runs account opening, listings, stock and price sync, order and return tracking, customer messages and advertising; VAT, OSS and KSeF with a certified accountant partner. Before starting we run a free profitability check: channel fees, shipping and net margin per product after VAT. Ad spend runs from your own account; we add no markup.
More: Marketplaces
Coming to Poland
11How can I move to Poland?
There are four bases for moving to Poland: a job offer, a spouse or family in Poland, a university admission, or starting a company with capital. Whichever you have sets the route: work permit and visa, family reunification, student residence permit, or residence through the company (for a new company it rests on a plan showing it will meet the conditions in future). The authorities make visa and residence decisions; we clarify the steps, documents and timeline and coordinate the application with the immigration partner. We don't find jobs; without a basis, start with the Coming to Poland page and its three-question form.
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12What do you do for a work permit?
The work permit is applied for by your employer in Poland; we take on the coordination between the employer and the official process and clarify in Turkish which documents you need and in what order. Permit type and duration vary by authority; we don't quote fixed days. The visa and residence steps tied to the permit run on the same timeline. We don't find employers; with a job offer in hand, we can start.
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13Do you help with finding housing?
We don't find housing; we refer you to a real-estate partner. We explain the lease you find in Turkish and point out what to watch in the deposit, termination and address-registration clauses. Choosing the property and signing is always your decision. Because the lease also serves as proof of address in a residence application, we recommend showing it to us before you sign.
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General
14What do you charge?
The first call is 30 minutes and free. We listen to your situation, clarify which steps are needed and who does them, and within five business days send a written scope and proposal together with the relevant partner. We have no fixed packages, because no two situations are alike. Fees take one of three forms: one-off task, monthly follow-up or project; all of it is in the proposal, with no surprise items.
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15Do you only work in Szczecin?
We are registered in Szczecin. Because document preparation, appointment tracking, correspondence with authorities and partner coordination run remotely, we can work on processes anywhere in Poland; in-person accompaniment is currently only in Szczecin. Steps that require you in person (fingerprints, notary, bank) are clarified in the first call. It also makes no difference if you are in Turkey: if the process is in Poland, we are your counterpart.
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16How fast do you reply?
We reply to messages within one business day and to urgent official letters within 24 hours. You pick the call from the calendar; the written proposal arrives within five business days. Our hours are Monday to Saturday, 09:00–18:00 (Poland time); a message outside those hours is answered on the next business day. The authorities' own deadlines don't depend on us; we put them in your calendar from the start.
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17Are my documents safe?
Your documents are shared only with the relevant partner and only for that task, limited to its purpose. Retention periods, deletion rules and your rights under GDPR (Articles 15–22) are set out in our privacy policy; on request we delete earlier. You can send documents by e-mail or WhatsApp; we tell you in writing which document is with whom.
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18I don't speak Polish — is that a problem?
Not a problem; this is exactly why Senavia exists. All communication with you is in Turkish: forms, correspondence with authorities, marketplace panels and the Polish side of partner conversations stay with us. Official documents are translated by a sworn translator partner. Learning Polish over time will certainly help you, but the progress of your processes does not depend on it.
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19Which processes does Senavia handle directly?
Planning and timeline, the document checklist and preparation support, appointment and application tracking, coordinating written communication with authorities, managing the partners and sending you written updates in Turkish are done directly by us. On the technology side we also build web, e-commerce infrastructure and automation ourselves. Every service line carries an "us / licensed partner / we don't" label; the full table is on the How we work page.
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20Which processes run through your partners?
Every step that requires official or legal authority sits with a licensed partner: submitting immigration and residence applications, legal representation, accounting and tax returns, notarial acts, sworn translation. Our partners are immigration specialists, lawyers, certified accountants and sworn translators; we tell you in writing, upfront, who does which task. Senavia is your coordinator, not an authority or a law firm.
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Question not on the list?
We'll answer it on a free 30-minute call, in Turkish.